Welcome to Valecraft Customer Care
True to our philosophy, we are committed to understanding, anticipating and satisfying our customers’ needs, before and long after your home purchase. Our goal is to always exceed expectations.
This Customer Care section has been designed exclusively for you – the Valecraft homeowner. Here, you’ll find both important information and the useful tools you will need to manage your new home purchase. Information such as service contacts, Tarion forms, and a customer satisfaction survey have all been compiled in this one location, for your convenience.
Our knowledgeable staff is also available to assist with any inquiries you may have.
We pride ourselves on our excellent after-sales service.
If your home requires service, contact us or easily locate our after hours and emergency contacts.
Let us know how we’re doing by completing our customer satisfaction survey, 30 days after moving into your new Valecraft Home. For every completed survey submitted, Valecraft will donate $50 to CHEO
Download any of the following Tarion forms, located here for your convenience: 30-Day, 1st Year End Form, 2nd Year End Form.
Share your Valecraft experiences with us! We’re always interested in hearing from you to help us meet the needs of our customers.
New Home Maintenance Tips
We’ve created a few videos on frequently asked questions to help you maintain your new home.
Start a Gas Fireplace
Instructions on how to ignite your gas fireplace.
Prevent Frozen Pipes
Step-by-step instructions on how to drain the water from your exterior hose bib.
Maintenance on your HRV System
Tutorial on how to change your HRV system filters to maintain air quality.
Change Furnace Filter
Help your furnace run efficiently by changing the filters every 3-6 months.