Why Valecraft

Exceeding expecations since 1982

Your purchase experience

We know it can be hard to purchase the right home for you and your family, but fear not, as the Valecraft team is here to transform the process into something to look forward to and cherish. We want every memory associated with your new home to be a happy and joyous one, as they should be, and we believe in delivering exceptional service as early as when you’re considering buying a home.

In other words, we really like when you’re happy with your new home, and we think of ownership as more than simply paying us for services. Your purchase experience is an integral part of finding the ideal home to call your own, and we have some tips to help make the process more enjoyable.

Dear Debbie, I would like to congratulate all Valeccraft Team for making our new Home so Beautiful.  My wife feels so Happy…Thank you all…bravo.

Sincerely,
Robin, Van Anh, Vanessa and Adrew

Reserving during a virtual sales release

We’ve listed below some frequently asked questions about the process of reserving a new home virtually.

How do I receive information on a virtual sales release?

We send information on our new releases to those that have registered in advance for the community emails (newsletters). You may need to check your junk items folder and whitelist info@valecraft.com. You can find a sign-up form at the bottom of our website.

All relevant information will be sent by email including:

  • The announcement of the lot release with date, pricing, and process.
  • Announcements of future lot releases

How does a virtual sales release work?

A sales release will be sent out by email to everyone that registered on a community email list, a few days prior of the event. With the high demand of our homes we are using the lottery method where names will be randomly drawn from those interested in reserving. The process and details on how you can reserve a home will be outlined in the email.

Where can I find the pricing for the new release?

Pricing for the new release will be available on the specific community page of our website, usually 1-2 days in advance of the sales release. Please note ‘starting from’ price, your chosen elevation might affect the pricing, and pricing can be subject to change.

How do I know what lots are available?

We will send an email to those that have signed up for the specific community. A list of the available lots will be in the email.

You also have access to the Site Plan within the specific community web page. We will update the site plan 1-2 days in advance of the release.

Listed below are quick links to site plans:
Place St. Thomas – Embrun Site Plan
Deerfield Village 2 – Ottawa South Site Plan

How do I show my interest in purchasing a new home?

An email will be sent out to those that signed up to receive specific community newsletters. There will be details on which lots are released, their pricing, and the process on how to submit your interest in reserving a home.

Within the email, there will be a link to a form to fill out your interest in reserving a new home. You will need to fill out the online form within a specific timeframe.

  • Only 1 entry per purchaser(s). Any multiple entries with the same purchaser will be removed.
  • The email address and name that we receive from you must match the one that would be used on the Agreement of Purchase & Sale.
  • Only 1 home per purchaser(s). Due to the high demand, we have limited the number of homes an individual can purchase.
  • You will specify your first and second choices.
  • At this time, we do not require your government-issued ID, deposit cheques, or your mortgage pre-approval, etc., but we recommend having everything ready in case a home is available for you and a Sales Consultant contacts you.

Please note due to the high demand of our homes, there will be a random draw of names. Those selected will be contacted and given an opportunity to reserve an available home.

What happens after I submit my interest?

After the virtual sales release is done, the head office will draw random names from submitted entries that showed interest in reserving a home.

  • If your name is drawn, our Sales Consultant will contact you within a week or two and inform you of the available lots/homes.
  • The Sales Consultant will outline the timeline you need to respond and confirm your interest in reserving a home. The sooner the better, so they can continue to the next people in the virtual queue. If you can not respond within the timeline, you will lose your chance to reserve.
  • The Sales Consultant will outline what is needed to reserve, such as:
    • A scan of a government-issued ID of all persons who will be on the title
    • An email address and phone number as the contact for all persons who will be on the title
    • Confirmation if this home will be your primary residence or an investment
    • Confirmation of the lot number, model, and elevation if applicable
  • Once you have provided everything that the Sales Team needs to confirm your lot/home, they will schedule a time for you to visit the Sales Centre to provide a cheque.

How long until I find out if I’m selected?

Once the virtual sales release is closed, the head office will draw random names from submitted entries that showed interest in reserving a home.

Sales Consultants will contact the selected individuals in order. The process of contacting and reserving the lots/homes will take a week or two, depending on the response time and quantity of lots/homes. Only once we have reserved all the lots/homes will we then email everyone else informing them that they were not selected.

If you were not selected, you can try in future releases. You will continue to receive emails from your chosen community.

The above testimonial video was filmed before the Covid-19 pandemic.  Due to the current health concerns, we are not offering walk-through visits and the PDI visits may be offered virtual.

Purchasing your home

When you find a lot in the right community that you like and select the perfect home, it’s then time to submit your offer to buy. We only have a few requirements to welcome you home, starting with your completing an Agreement of Purchase and Sale (otherwise known as an Offer to Purchase). This is a legal document outlining the terms and conditions between you and us, ensuring that everyone is on the same page – literally! In addition, we require an initial deposit cheque to be submitted with the agreement. Once all conditions and terms have been agreed upon and met, your offer becomes a legally binding contract.

Arranging financing and homeowners’ insurance

After you finalize and sign your Agreement of Purchase and Sale, you then need to provide proof of financing. Unless you pay in cash, your lender will require proof of a valid homeowners’ insurance policy, which you’ll need to arrange.

Construction

After the financial and contractual arrangements have been finalized, we get to work on building your dream home – and if you’ve purchased a move-in ready or early occupancy home from us, it is officially yours! Otherwise, from ground-breaking to landscaping and everything in-between, we cater the process to your precise specifications while meeting applicable bylaws as well as building and safety codes. You’ll experience feelings of pride and excitement as the beautiful new home you personally envisioned and helped design begins to rise and take shape.

Visiting a Valecraft Design Centre

Once you’ve secured your home purchase (congratulations!), you’ll then be invited to consult with one of our professional decorators at your nearest Valecraft Design Centre. Here, it’s time to play and get extra creative, as this is when you’ll choose your new home’s décor and shape its interior design. We encourage you to view our gallery photos for inspiration before your scheduled 2-hour appointment, where you will gain a deeper understanding of everything that is possible when working with Valecraft.

Pre-delivery inspection (PDI)

Approximately 5 to 7 business days before your closing date, a Valecraft representative will reach out to schedule a pre-delivery inspection lasting 2 hours – after all, surely by now, you’re itching to take a peek at your future dream home! We’ll walk you through the interior and around the exterior of the property, addressing any questions or concerns while ensuring the home we’ve built is precisely what you were expecting… and maybe more. Any issues that you raise will be documented in detail to ensure that they are addressed prior to your closing date.  Due to Covid-19, this visit might be done in person or virtually.  This will be decided case by case.

30-Day inspection

So, you’ve moved in and are basking in the wonderful new surroundings of your new Valecraft home. Our family has worked hard to make it the ideal home for yours, and we hold ourselves to the highest possible standard of excellence in terms of quality control and customer satisfaction. Now, within the first 30 days of occupancy, is the ideal time to document whether anything is amiss (these things, though rare, do happen on occasion) Then, simply submit your list to both Tarion – Ottawa’s Warranty Corporation for New Homes – and the Valecraft head office. We’ll then work closely with our service team to make any appropriate arrangements to address your concerns. We do our best to make it right, every time.

Customer Satisfaction survey

In the end, it’s important to us that you’re not only happy and satisfied but that you feel well and truly at home. To learn about your experience and further innovate upon our services, we will invite you to complete a Customer Satisfaction Survey, in which you are encouraged to write down your thoughts on your Valecraft home purchasing experience with us. Your happiness is our top priority when it comes to anything related to your beautiful new home, and we are always grateful for your feedback. As a gesture of our appreciation, we’ll donate $50 to the Children’s Hospital of Eastern Ontario (CHEO) on behalf of every customer who submits a completed survey to us – it’s just our way of saying thanks!

Your health and safety are important to us. View our COVID-19 notice.LEARN MORE
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