Why Valecraft

Exceeding expecations since 1982

Support centre

Welcome to the Valecraft Homes Support Centre. This page is a hub of information designed to help present and future homeowners understand every aspect of the purchasing, construction, and handover processes associated with our services, as well as everything in-between! Featuring FAQs, a handy list of common terms, and our Customer Care section, this is the place to find all the answers you need as well as extensive information on nearly every aspect of our services!

Frequently asked questions (FAQS)

At Valecraft, we take our knowledge of building beautiful, and truly inviting homes very seriously. However, it’s just as important to us that you, the homeowner (present or future), have all the information you need. Below are some of the most commonly asked questions, which we’re happy to provide the answers in order to help everyone understand every little detail involved in being a Valecraft homeowner.

What if there are issues or concerns with my home after I move in?

As new homes settle into their foundation, it’s normal for certain issues to arise, such as floors cracking or baseboards and trim separating from the walls. If you notice anything that needs repair, we’re happy to help.  All you need to do is contact the Customer Service department at service@valecraft.com.

What will my address be?

The City of Ottawa notifies us of the assigned address for each Valecraft home. Unfortunately, addresses aren’t always available at the time of sale. Your Valecraft representative will confirm your address with the city as soon as we’ve collected the building permit and have begun construction on your home.

Why are the deadlines for upgrade selections so important?

Valecraft schedules the construction of your home before starting construction, so it’s important that we finalize your upgrades in time to order the necessary materials, and so that we can create a realistic time-frame. We require that you adhere to the deadlines to ensure that we can include all the upgrades you’d like. We want to make sure that you’re happy with the end result!

What are standard features?

Standard features are automatically included in your home, including ceramic floors, trim, railings, etc. Your standard features are clearly identified in the Agreement of Purchase and Sale.

Can I see my home during construction?

If you are purchasing a single-family home or a townhome, then yes. We offer a guided tour of your home during the construction process. Your Valecraft representative will contact you to schedule the tour. For your safety and our accountability, we can’t allow you to walk through the site unattended.

Why do some upgrades require a later closing date?

Depending on the nature of your upgrade, more lead-time may be necessary to order certain parts. For example, granite countertops require onsite measurement of the kitchen after framing and drywall are complete. There are a wide variety of granite styles available and our supplier might not have your style in stock when it’s time to order. In this case, a special order would be required, which could necessitate establishing a later closing date.

When do I go to the Design Centre?

Once you’ve signed the Agreement of Purchase and Sale, our Design Centre will contact you to book an appointment. We require that you choose your interior colours within 14 days of finalizing the conditions of your purchase, so it’s important to schedule your appointment as soon as you can.

What is HCRA?

HCRA is the Home Construction Regulatory Authority that regulates Ontario’s new home building industry. HCRA licenses all new home and condominium builders in the province and ensures that all new homeowners receive the warranty coverage they’re legally entitled to. For more information, visit www.hcraontario.ca.

What does the overall buying process entail?

An overview of the purchase process is outlined here.

What’s the process of reserving a lot and how long can I reserve it for? What happens if I decide not to buy?

When you buy a new Valecraft home, we typically request that you sign a reservation form to put a hold on your desired lot while we prepare the Agreement of Purchase and Sale (APS). The form specifies the lot number and proposed home style, as well as the date by which you’re required to sign the APS in order to secure the lot. The reservation is non-binding for both you and Valecraft and may be canceled at any time prior to signing the APS. A fully refundable deposit is required with the reservation: $5,000 for a townhome and single home.


What if the closing date is delayed?

You’re in good hands! In the past 37 years of business, Valecraft has never delayed or missed a closing date. It’s a point of pride for us. Due to the Covid-19 government regulations, we’ve had some delays. We have since adjusted the timelines and will deliver your home as agreed-upon.

What should I look for in a builder?

In general, you will want to choose an established builder with the right communication skills, experience, and professional reputation to get the job done – someone you can trust, and who will deal with you fairly and professionally.

Not all homebuilders are the same. In fact, there can be a big difference in the quality of their homes, the way they deal with customers and their after-sales warranty and service. To help you make an informed decision, see this article: What to Look for in a New Home Builder from The Greater Ottawa Home Builder Association’s (GOHBA).

Once I make a purchase, how long will it take to build my Valecraft home?

Closing dates range from six weeks to 16 months from time of sale. The timeframe depends on a number of factors, including which type of home you select, and whether the lot and road your house will be on have been built.

How much will I have to deposit before construction can begin?

The deposit varies depending on which type of home you select. At Valecraft, a $30,000 deposit is required for a Townhome.  For a single-family home, a $50,000 deposit is required.



Can I modify materials or supply my own products, such as light fixtures?

Valecraft is contractually obligated to allow only our suppliers and tradespeople to both supply and install products throughout the construction of your home. In addition, if you were to supply your own products, applicable warranties would no longer be valid.

Can I delete standard specification items like backsplash tile or flooring?

Due to contractual reasons and in some cases Building Code requirements, it is Valecraft policy that no deletions are permitted regarding standard materials.

Common Terms

There are loads of different terms in the world of home building and purchasing that are hard to understand – especially if you haven’t spent decades in the business like us! We want to ensure that every single person interested in our services and the home purchasing experience knows common terms used in the industry. This way, you’ll be armed with greater knowledge and foresight when the time comes to purchase your dream home, so that you know what to expect and can better enjoy the process. The most common terms are as follows:

Agreement of Purchase and Sale (APS)

The Agreement of Purchase and Sale (APS), is the contract between the buyer and the builder for the construction of your home. It is important to have your APS reviewed by a qualified real estate lawyer and to make sure that anything that is agreed to verbally is reflected in the Agreement in writing. This is required in order to purchase any Valecraft home, as it ensures that everyone is on the same page and permits for the acquisition of the home to continue under specified terms in the contract.

Pre-Delivery Inspection (PDI)

The pre-delivery inspection (PDI) occurs 5 to 7 business days before occupancy. This involves a Valecraft representative accompanying you around the interior and exterior of the home to inspect it for problem areas. The objective of this inspection is to create a written record of any items that are incomplete, damaged, missing or not working properly. Items requiring attention from the builder are listed on a PDI Form, which constitutes the official record of the home’s condition before occupancy.

Home Construction Regulatory Authority

You may have noticed that we refer to the Home Construction Regulatory Authority (HCRA) on occasion.  They are a third-party organization that regulates new home builders and vendors in the province. They protect the public interest through a fair, safe, and informed marketplace that supports the goal of a continuously improved home building industry in Ontario. Valecraft works closely with them to protect homeowners as well as their property. HCRA licenses all new home and condominium builders in the province and ensures that all new homeowners receive the warranty coverage they’re legally entitled to. For more information, visit www.hcraontario.ca.


ENERGY STAR® is the international symbol of premium energy efficiency, and we at Valecraft utilize appliances, fixtures and other products that meet this prestigious certification. An ENERGY STAR® qualified home is a home that has been built, inspected, and meets strict environmentally-friendly requirements.

Customer Service

It’s important to our family that your family feels right at home, and the end result of your satisfaction drives us to continually innovate and make dreams come true here at Valecraft. At the same time, we want to be good neighbours and ensure that you have everything you need before, during and after construction.

This Customer Service section has been designed exclusively for you – the Valecraft homeowner. Here, you’ll find both important information and the useful tools you will need to manage your new home purchase. Information such as service contacts, Tarion forms, and a customer satisfaction survey are all here in one handy, convenient spot just for you!

Our knowledgeable staff is also available to assist with any inquiries you may have, so don’t hesitate to reach out should you need anything. We’re glad to help.

Service Contacts

We pride ourselves on our excellent after-sales service.

If your home requires a visit from one of our specialists, simply contact us at service@valecraft.com or easily locate our after-hours and emergency contacts. We’ll make sure you are taken care of with absolute professionalism, attentiveness, and efficiency.

Learn more

Satisfaction Survey

How are we doing? Feel free to let us know by completing our customer satisfaction survey 30 days after moving into your new Valecraft Home. Receiving feedback from customers means the world to us, and we want to express gratitude not only by continuing to deliver exceptional service quality, but also by giving back to the communities we’re helping grow. That’s why Valecraft is happy to donate $50 to the Children’s Hospital of Eastern Ontario (CHEO) for every survey completed and submitted. In addition, we make these donations in the homeowner’s name, meaning your feedback can legitimately change lives. You will receive the Satisfaction Survey through the mail.

View survey

Your Feedback

Share your Valecraft experiences with us! We’re always interested in hearing from you to help us meet the needs of our customers and continue to improve our service quality as much as possible. We like to see you happy, but we aren’t afraid to address any issues that arise. After all, we want you to feel at home!

Learn more

New Home Maintenance Tips

We’ve created a few videos on frequently asked questions to help you maintain your new home.

Start a Gas Fireplace

Instructions on how to ignite your gas fireplace.

Prevent Frozen Pipes

Step-by-step instructions on how to drain the water from your exterior hose bib.

Maintenance on your HRV System

Tutorial on how to change your HRV system filters to maintain air quality.

Change Furnace Filter

Help your furnace run efficiently by changing the filters every 3-6 months.