Support centre

As new homes settle into their foundation, it’s normal for certain issues to arise, such as floors cracking or baseboards and trim separating from the walls. If you notice anything that needs repair, we’re happy to help.  All you need to do is contact the Customer Service department at service@valecraft.com.

The City of Ottawa notifies us of the assigned address for each Valecraft home. Unfortunately, addresses aren’t always available at the time of sale. Your Valecraft representative will confirm your address with the city as soon as we’ve collected the building permit and have begun construction on your home.

Valecraft schedules the construction of your home before starting construction, so it’s important that we finalize your upgrades in time to order the necessary materials, and so that we can create a realistic time-frame. We require that you adhere to the deadlines to ensure that we can include all the upgrades you’d like. We want to make sure that you’re happy with the end result!

Standard features are automatically included in your home, including ceramic floors, trim, railings, etc. Your standard features are clearly identified in the Agreement of Purchase and Sale.

If you are purchasing a single-family home or a townhome, then yes. We offer a guided tour of your home during the construction process. Your Valecraft representative will contact you to schedule the tour. For your safety and our accountability, we can’t allow you to walk through the site unattended.

Depending on the nature of your upgrade, more lead-time may be necessary to order certain parts. For example, granite countertops require onsite measurement of the kitchen after framing and drywall are complete. There are a wide variety of granite styles available and our supplier might not have your style in stock when it’s time to order. In this case, a special order would be required, which could necessitate establishing a later closing date.

Once you’ve signed the Agreement of Purchase and Sale, our Design Centre will contact you to book an appointment. We require that you choose your interior colours within 14 days of finalizing the conditions of your purchase, so it’s important to schedule your appointment as soon as you can.

HCRA is the Home Construction Regulatory Authority that regulates Ontario’s new home building industry. HCRA licenses all new home and condominium builders in the province and ensures that all new homeowners receive the warranty coverage they’re legally entitled to. For more information, visit www.hcraontario.ca.

An overview of the purchase process is outlined here.

When you buy a new Valecraft home, we typically request that you sign a reservation form to put a hold on your desired lot while we prepare the Agreement of Purchase and Sale (APS). The form specifies the lot number and proposed home style, as well as the date by which you’re required to sign the APS in order to secure the lot. The reservation is non-binding for both you and Valecraft and may be canceled at any time prior to signing the APS. A fully refundable deposit is required with the reservation: $5,000 for a townhome and single home.

You’re in good hands! In the past 37 years of business, Valecraft has never delayed or missed a closing date. It’s a point of pride for us. Due to the Covid-19 government regulations, we’ve had some delays. We have since adjusted the timelines and will deliver your home as agreed-upon.

In general, you will want to choose an established builder with the right communication skills, experience, and professional reputation to get the job done – someone you can trust, and who will deal with you fairly and professionally.

Not all homebuilders are the same. In fact, there can be a big difference in the quality of their homes, the way they deal with customers and their after-sales warranty and service. To help you make an informed decision, see this article: What to Look for in a New Home Builder from The Greater Ottawa Home Builder Association’s (GOHBA).

Closing dates range from six weeks to 16 months from time of sale. The timeframe depends on a number of factors, including which type of home you select, and whether the lot and road your house will be on have been built.

The deposit varies depending on which type of home you select. At Valecraft, a $30,000 deposit is required for a Townhome.  For a single-family home, a $50,000 deposit is required.

Valecraft is contractually obligated to allow only our suppliers and tradespeople to both supply and install products throughout the construction of your home. In addition, if you were to supply your own products, applicable warranties would no longer be valid.

Due to contractual reasons and in some cases Building Code requirements, it is Valecraft policy that no deletions are permitted regarding standard materials.